Privacy Policy
CLEAR & SIMPLE.

01Information you provide

When you sign in with Discord, we receive account information including your Discord ID, username, display name, email address and avatar. We store account roles and login information to manage your access. We do not receive your Discord password.

If you enter an event, we record the information needed to manage that entry and its result. Staff and streamer profiles may contain names, images, biographies and social links supplied for publication.

When you use a contact, support or partnership form, we collect your name, reply email, selected topic and message, plus your project and website if supplied. Streamer applications include your name, reply email, streamer name, channel link, streaming platform and introduction. We use these details to receive, assess and respond to your enquiry or application. Full messages go to the relevant XFACTION email inbox; administrator notifications show the sender name, category, topic, dates and delivery status.

02How information is used

We use account information to sign you in, operate community features, manage participation and permissions, and protect the website against misuse. Hosting services also process technical information needed to deliver and secure the website, such as connection and request information.

Where data protection law applies, processing must have an applicable legal basis, such as providing a requested service, protecting legitimate interests, complying with a legal obligation, or consent where required.

03What can be public

Published staff and streamer profiles are visible to visitors. Announced giveaway winners may be identified by their display name and avatar. Account email addresses are not displayed in public community profiles. Think carefully before sharing personal information in public community spaces.

04Cookies & browser storage

Essential session cookies keep you signed in; the configured login session lasts up to 30 days. Browser storage remembers preferences such as your theme and saved cart. Clearing browser storage may reset those preferences or sign you out.

Embedded streaming services can receive connection information and may use their own cookies or storage. Their privacy policies apply when you use their services.

05Service providers & retention

The website and its database are hosted with ZAP-Hosting. Discord provides sign-in, and linked or embedded platforms provide their own services. Information may be processed in the countries where these providers operate.

Account, participation and enquiry information is kept as needed to operate the community, respond to requests, resolve issues and meet applicable obligations. Pending form messages are encrypted in the website database until accepted by the mail service, then their text is removed from that database. Email copies and notification details remain available for handling the enquiry. Hashed email identifiers help limit repeated submissions; expired rate-limit records are removed during later submissions. Removal requests are reviewed individually; some information may need to remain for security, legal obligations or backup recovery.

06Your choices & questions

You can contact XFACTION to ask about your information or request access, correction or deletion. Depending on applicable law, you may also have rights to object, restrict processing, obtain a copy or complain to a supervisory authority. We may need to verify that a request relates to your account.

Use the contact page or email contact@xfaction.net to reach XFACTION. Please do not send passwords or payment details. We will update this page when features or information handling change.